Thank you for shopping at Canada Trust Wraps. We are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward refund process within 30 days of receiving your product.

1. Refund Eligibility To be eligible for a full refund, the following conditions must be met:

  • You must request a refund within 30 days of receiving your product.
  • The item must be unused, undamaged, and in the same condition that you received it.
  • The item must be in its original packaging, including all protective wraps and tags (if applicable).
  • You must provide proof of purchase (order number, receipt, etc.).

2. How to Request a Refund If you would like to request a refund, please follow these simple steps:

  1. Contact our customer support team via email at [email protected].
  2. Include the following information in your refund request:
    • Your full name
    • Order number
    • Date of purchase
    • Description of the reason for the return
    • Photos of the item(s) if damaged or defective
  3. You will receive a confirmation email from our support team acknowledging your request. We will provide you with instructions on how to return your item(s) if necessary.

3. Refund Processing Once we receive your returned item(s) and confirm that they meet our refund eligibility requirements, we will process your refund. The refund will be issued to the original payment method used at the time of purchase.

  • Credit/Debit Cards: Refunds will be processed to your card within 5-7 business days.
  • PayPal: Refunds will be credited to your PayPal account within 5-7 business days.

4. Non-Refundable Items Some items may not be eligible for a refund, including but not limited to:

  • Custom-designed car wraps that were made to your specifications.
  • Items that have been used or altered.
  • Sale or clearance items.

5. Shipping Costs

  • The customer is responsible for return shipping costs unless the item is defective or damaged.
  • Original shipping fees are non-refundable.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [email protected]. We will review the issue and provide a solution, which may include a full refund or replacement. Please provide photos of the damage or defect to help us process your claim quickly.

7. Exceptions

  • If the item has been used or tampered with, we reserve the right to deny a refund or partial refund based on the condition of the item.

8. Contact Information If you have any questions or need assistance with your refund, please do not hesitate to contact us:

9. Changes to Refund Policy Canada Trust Wraps reserves the right to update or modify this refund policy at any time. Any changes will be communicated via email or posted on our website.

Thank you for choosing Canada Trust Wraps. We strive to provide the best products and customer service, and we hope to resolve any issues quickly and to your satisfaction.